Legal documents

GTwin Privacy Policy — How we keep your data safe

Your privacy is our top priority at GTwin. This policy clearly explains what data we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026 SSL encryption protected Published in English
Key Points Core Commitments of Our Privacy Policy

A quick overview of the key points in GTwin's Privacy Policy.

Your Data Is Never Sold

GTwin never sells your personal data to third parties. Your information is used exclusively to improve our services and maintain security.

SSL encryption

Every transaction and communication on the GTwin platform is protected by 256-bit SSL encryption. Your data is fully secure.

Your control

You have the right to view, correct, and delete your own data on GTwin. Contact our support team at any time to exercise these rights.

Minimal Data Collection

GTwin collects only the data that is necessary. No excessive or irrelevant information is ever collected.

Transparent Policies

GTwin's Privacy Policy is published in full so that every member can read and understand it with ease.

Update notifications

If any significant changes are made to the Privacy Policy, GTwin will notify you in advance by email or notification.

Last Updated: January 2026 GTwin.xyz — All rights reserved

1 Introduction & Applicability

Welcome to GTwin. This Privacy Policy applies to all users of the GTwin platform (gtwin.xyz). By creating an account or using any of our services, you are considered to have accepted this Privacy Policy.

GTwin believes the protection of your personal data is a fundamental right. We are committed to full transparency and accountability in how we collect, store, and use your information. GTwin's Privacy Policy is built in accordance with international data protection standards.

This Privacy Policy applies to the GTwin app, website, and all related services. Third-party links or services are governed by their own respective privacy policies.

This policy is written in English so that every GTwin member in Bangladesh has a clear understanding of how their data is protected.

2 What data GTwin collects

GTwin collects only the data required to deliver our services and ensure security. The categories of information we collect are detailed below.

Personally Identifiable Information

  • Full name and date of birth (for age verification)
  • Mobile Number & Email Address
  • National ID or passport number (for KYC verification)
  • Current Address

Financial Information

  • BKash, Nagad, or Rocket number (for payment processing)
  • Transaction History & Amounts
  • Deposit & Withdrawal Information

Technical Information

  • IP address and device information
  • Browser Type & Operating System
  • Login and activity logs on the GTwin platform
  • Cookies & Session Data
Data Type Purpose of Collection Mandatory?
Personal Identification Information Account creation and verification Yes
Mobile Number Contact & Payment Yes
Financial Information Transaction Processing Yes
Device Information Security & Fraud Prevention Automatic
Gaming History Service Improvement Automatic

3 Purpose of Data Use

GTwin uses your data solely for the purposes outlined below. Each purpose is directly tied to maintaining service quality and keeping your account secure.

  • Account management: To create, manage, and verify your GTwin account.
  • Payment Processing: To process deposits, withdrawals, and other financial transactions.
  • Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
  • Service Improvement: To improve GTwin's games, app, and platform.
  • Customer Support: To resolve your complaints, questions, and issues.
  • Promotional Communications: To send you offers and promotions, where you have given your consent.
  • Legal obligations: To comply with applicable laws and regulatory directives.
Important: GTwin will never share your data with third parties for marketing or advertising purposes without your consent.

4 Data Sharing & Third Parties

GTwin may share your data with specific third parties under limited circumstances and strict controls. Your data is never sold for commercial purposes.

When Your Information May Be Shared

  • Payment Partners: To process transactions with payment providers such as bKash, Nagad, and Rocket.
  • Identity Verification Services: With authorized verification agencies to complete the KYC process.
  • When required by law: Upon a valid court order or lawful request from a government authority.
  • Company Restructuring: In the event of a business merger or acquisition involving GTwin.

What GTwin never shares

  • With advertisers or marketing agencies.
  • With any third party without your consent.
  • For any irrelevant or unauthorized purpose.
Every party GTwin shares data with is contractually obligated to keep your information confidential.

5 Cookies & Tracking Policy

GTwin's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies GTwin uses

  • Essential cookies: To maintain login sessions and ensure account security.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To review and improve platform usage and performance.

Cookie Controls

You can disable cookies through your browser settings. Keep in mind, however, that disabling certain cookies may affect how some features of the GTwin platform work.

GTwin does not use any third-party advertising tracking cookies. Your browsing experience is completely ad-free.

6 Data Protection Measures

GTwin protects your data using industry-leading technology and practices. Our security infrastructure is regularly audited by international experts.

  • 256-bit SSL/TLS Encryption: All communications are encrypted.
  • Firewall Protection: Advanced firewalls are in place to block unauthorized access.
  • Data Encryption: All stored data is kept in encrypted form.
  • Access controls: Only authorized GTwin staff may access data on a need-to-know basis.
  • Regular Audits: Security measures are regularly reviewed by independent third parties.
  • Two-Factor Authentication: Two-factor authentication for account login.
No method of transmission over the internet is 100% secure. GTwin maintains the highest security standards, but keeping your account password confidential is equally important.

7 Your rights regarding your data

Under GTwin's Privacy Policy, you have the following rights regarding your personal data:

Right to Access Your Data

To view the data GTwin holds about you, submit a request to our support team.

Right to Rectification

Contact GTwin Support to correct any inaccurate or outdated information.

Right to Erasure

Upon account closure, your data will be deleted beyond what is required by legal obligations.

Right to Object to Processing

You have the right to object to marketing communications or specific types of data processing.

Right to Data Portability

You may request a copy of your data in a specified format.

Right to Restrict Processing

You may request a temporary restriction on the processing of your data under certain circumstances.

To exercise any of the rights listed above, please contact GTwin's support team. We will respond within 7 business days.

8 Data Retention Period

GTwin retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements.

Data Type Retention Period Reason
Account information For as long as the account remains active Service Delivery
Financial Transaction Records 5 Years Legal obligations
KYC documents 5 Years Regulatory Requirements
Gaming Logs 2 Years Dispute Resolution
Customer Support Contact 3 Years Quality Control
Marketing Preferences Until consent is withdrawn Based on your preferences

Once the retention period expires, GTwin securely deletes or anonymizes your data. The deletion process is automated and carried out through secure methods.

9 Protection of minors' privacy

GTwin is a platform strictly prohibited for users under 18. We do not knowingly collect or store data from minors.

  • Date of birth is verified at the time of account registration.
  • Proof of age is verified as part of the KYC process.
  • Additional age verification may be carried out in cases of suspicion.
  • Any account found to belong to a minor will be closed immediately.
If you become aware that a minor is using GTwin, please notify our support team immediately.

10 Privacy Policy Updates

GTwin reserves the right to update this Privacy Policy at any time. Depending on the nature and significance of the changes, we will notify you through the following methods:

  • Major Changes: You will be notified at least 15 days in advance via email or app notification.
  • Minor Changes: The "Last Updated" date at the top of this page will be revised accordingly.
  • Urgent Changes: Changes made for legal or security reasons may take effect immediately.

Continued use of the GTwin platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.

Keep push notifications enabled in the GTwin app to receive alerts about important updates to our Privacy Policy.

11 Contact & Complaints

For any questions, concerns, or complaints about GTwin's Privacy Policy, please get in touch. Our dedicated privacy team will handle your matter with the attention it deserves.

Contact Methods

Complaints process

  • Start by reporting your issue via live chat — most issues are resolved on the spot.
  • If your issue is not resolved within 24 hours, please submit a detailed complaint by email.
  • GTwin will respond in writing within 7 business days.
GTwin's commitment: We take every complaint seriously and remain fully committed to protecting your privacy.
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You've read GTwin's Privacy Policy and know how well your data is protected. Create your account today and enjoy GTwin's trusted gaming experience.

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